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Customer Service Rep -Pittsburg, PA



JOB SUMMARY


The Customer Service Representative ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. This position is the first point of customer contact for general inquiries like pricing, products, scheduling etc. This position is also first point of contact for customers in the showroom.



RESPONSIBILITIES



  • Process customer quotes, orders and credit memos

  • Monitor service levels of orders and meet the service commitments to customers

  • Perform accounts receivable and payable functions as it relates to customer orders and payments

  • Perform timely posting of invoice transactions

  • Assist or lead viewings of material in warehouse for customers

  • Maintain stock of office supplies and order¬  additional supplies when necessary

  • Prepare sample shipments for Sales Team and customers

  • Solve customer issues related to orders, quotes, quality, delivery, errors, etc.

  • Schedule customer visits to the center and receive them in the showroom

  • Post customer payments and manage cash position in the center (deposit money in the bank, update petty cash information, etc.)

  • Receive any office and showroom material against its PO

  • Place Marketing material orders in the Cosentino store

  • Support the sales team to achieve and exceed sales targets highlighting in advance any issues that may arise from operational delays

  • Maintain the showroom to be clean, in order and that all equipment in the showroom is in working order

  • Keep records of documents in the center according to Customer/Finance/Legal/HR needs

  • Perform analysis in SAP as requested by the GM, Operations Manager, or the sales/promotion force

  • Record and log all visitors in the system

  • Other duties as assigned



EDUCATION AND CERTIFICATION



  • GED or HS Diploma

  • Business or Design Degree is a plus



KNOWLEDGE



  • Advance Microsoft Office

  • SAP Knowledge¬ ‚€“ 2 years experience preferred, not required



EXPERIENCE



  • 2-3 ¬ years in admin or customer service role

  • Stone or Construction experience preferred



LOCATION


Pittsburg, PA



OTHERS



  • Excellent customer service

  • Ability to multi task and work in extremely fast paced environment

  • Liftin up to 25 lbs continually





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